Re-Opening/Coronavirus: Enjoying the show safely, together - what you need to know.
Information

Swansea Arena

Oystermouth Road
Bae Copr Bay
Swansea SA1 3BX

Travel

Arriving by Car: Swansea Arena is easily accessible by car via the M4. Use junction 47 if you are heading from the Carmarthen direction. Use junction 42 if you are coming from the London or Cardiff direction. There are several car parks located within close proximity of the Arena, including two brand-new purpose-built car parks, located either side of the Oystermouth Road. More information can be found here: https://www.swansea.gov.uk/article/1118/City-centre-car-parks

Arriving by Train: The Arena is a 10 minute walk or 6 minute drive from Swansea train station. Swansea is well served by high speed First Great Western trains from London and frequent Transport for Wales trains run from West Wales, the Marches, the Midlands and the South-West.

Arriving by Bus: Swansea Arena is served by local bus routes coming from in and out of the City Centre. The nearest stop to the Arena is located in The Quadrant.

Performance Information

Audiences should reasonably expect pyrotechnics, possible strobes and loud sounds when attending shows at Swansea Arena. However, as the content changes on a show-to-show basis, please contact us for specific details.

Those who are sensory sensitive are advised to bring any equipment needed for support e.g. ear defenders.

Safety and Security

Your safety and security is our top priority. Working together with local and national authorities, security measures at the Arena are under constant review to ensure that they remain effective and proportionate.

Security measures in place include tailored venue search and scan operations, strategically placed security personnel, intelligence led CCTV monitoring.

Please be reassured that whilst you may not see all operational security activity, our team are always working hard behind the scenes to ensure your safety.

Searches: In the interests of safety and security, a search and / or magnetic scan will take place. Please allow additional time for this process, we will aim to keep any queues moving as quickly as possible.

The security search process is a condition of entry. Any refusal or the use of abusive, threatening or discriminatory remarks, including comments relating to weapons or explosives will result in access being refused.

Please note that alcohol and unauthorised substances are not permitted in the venue. Such items will be confiscated, and entry may be refused.

Bag Policy: We advise where possible that you avoid bringing any rucksacks or suitcases to the venue as they will not be allowed in the auditorium and cloakroom space is limited. All bags will be searched before entry is permitted.

Access

With step free walkways leading to our front entrance, and all areas inside our venue served by two lifts, Swansea Arena is fully accessible to all.

A brand-new sloping walkway leads directly from the city centre across the new Copr Bay Bridge to the front entrance of the Arena. Further to this, a sloping walkway has been added from Oystermouth Road leading through the Coastal Park. A staircase and lift are located in the adjacent car park to provide easy access to the main entrance level.

A dedicated Access Ambassador will be available at the entrance of the venue to answer any questions upon your arrival and help guide customers to the bars, food kiosks or to their ticketed area as needed.

All sales points and kiosks have dropped counters for easy service, and our VIP Lounge also has step free access should you wish to upgrade your visit. Our at your seat ordering service will allow you to order food and drinks directly to your location within the auditorium through your smart phone to help customers avoid queues or crowded areas as required.

Swansea Arena is a member of the Hynt National Access Scheme - an Arts Council of Wales initiative managed by Creu Cymru in partnership with Diverse Cymru.

Accessible Seating: Accessible seating is available across our auditorium – with 8 fixed positions in the Rear Circle, and 10 in our Front Circle. Due to the flexible nature of the seating plan within our Stalls level – the number and location of wheelchair positions can vary dependant on the performance to ensure the best possible sightlines and access. Box Office staff will be able to talk you through your seating options if you wish to be located on this level. All wheelchair spaces have the option for a companion seat directly beside them. These need to be booked via our dedicated Access line on 0333 009 2540

Please note that assistance will be provided for patrons to vacate the building in case of evacuation.

Accessible Toilets and Changing Facilities: Accessible toilets are available on each level inside the venue.

There are baby change facilities located on each level inside the venue. Baby feed facilities are available upon request.  

Breastfeeding mothers are very welcome – please ask if there is something you need to make your visit even more comfortable.

Assistance / Guide Dogs: Specially trained Assistance and Guide dogs are welcome in the Arena.

For guests who require their dog to be with them at all times, we kindly ask you to notify us of this at the time of booking so we can ensure you are seated in an appropriate location. For the welfare of the dogs, other customers and to maintain safe venue evacuation routes, dogs are only allowed within designated seating areas within the arena.

We would recommend that dogs are not taken inside the auditorium where possible and as such we are happy to look after your dog for you in a safe and secure environment. We have a designated area with water bowls and staff will take them outside for comfort breaks at regular intervals. Simply speak to a member of staff upon arrival and feel free to give us any specific instructions to ensure a happy experience for both you and your dog.  

Please ensure that your dog is either identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork for them.

Mobile Connect

Our auditorium has been installed with a Mobile Connect system that will enhance the experience of visually impaired patrons or those who are hard of hearing.

The Mobile Connect system provides an amplified performance for those who need it via personal mobile phone or tablet. If you are not familiar with this service, here is some further information to assist you before arriving for a performance:

• Anyone using this system will be able to hear a live feed of the performance on stage (with Audio Description if attending an Audio Described performance) through a headset or directly through their hearing aids from wherever they are sitting throughout the auditorium. If you are listening through hearing aids, please ensure these are Bluetooth compatible.
• If you have either an iPhone/iPod/iPad or an android smartphone you can download the free Sennheiser Mobile Connect App from the app store through a WiFi connection (Downloading using your roaming data may incur extra data charges).
• Bring your fully charged device with the latest version of the app installed and your own headphones to use in the venue. Alternatively, please ask a member of staff upon arrival if you wishe to borrow a device or headphones.
• Connect to the Mobile Connect WiFi once inside the auditorium on arrival and make sure that your data is switched off and your phone is on silent. For the best experience, you may wish to switch your device to airplane mode. The Mobile Connect App will still work under this function.

What We Can Offer

• Familiarisation visits can be arranged
• Supportive and friendly staff
• Early entry into the auditorium may be possible to arrange  
• Families are urged to get in touch with us if they have specific requirements to help support their visit

How to Get Here

Address

Swansea Arena

Oystermouth Road

Bae Copr Bay

Swansea

SA1 3BX

How to Get Here

Nearest Train Station:

Swansea Train Station is a 6 minute drive from the Arena, or a 15 minute walk.

Mon:
Tue-Sat:
Sun:
Times here

How to Get Here

Nearest Car Park:

TBC

Sign up to our Swansea Arena mailing list:

0800 912 6971

To enquire about the arena's conferencing and events facilities, please contact swanseaarena@theambassadors.com

Swansea Arena is under construction and due to open in 2021. It will be located between the Marina and the Oystermouth Road.

Swansea Arena

SA1 3ST

By Bus

Number 3, 6, 9, 11, 12, 23, 24, 87, 88, 91, 139 and 453. All are within a 10 minutes walk of the Playhouse Theatre.

By Tube

Located near Embankment and Charing Cross Station

By Rail

By Rail: The Playhouse Theatre is located next to Charing Cross Station.

Parking

The Playhouse theatre is a participant of Q-Park’s Theatreland scheme, which offers a 50% discount on patrons’ parking costs. The nearest Q-Park car parks are Trafalgar Square and Chinatown, starting at £22 for up to 3 hours, and £29.50 for 4 hours.

Contact Us

Access Champion

Josh Brown,
Customer Experience Manager

To enquire about the arena's conferencing and events facilities please contact
swanseaarena@theambassadors.com

0800 912 6971

Click here to sign up for more information

Group Bookings

020 7206 1174

Calls cost 7p per minute, plus your phone company’s access charge.

Button TextSign Up

To enquire about the arena's conferencing and events facilities, please contact swanseaarena@theambassadors.com
Sign up to our mailing list to find out more.

Playhouse Theatre
Box Office opening hours

Open Monday to Saturday 10:00 - 18:00

Telephone Booking:

08544 871 7631

Calls cost 7p per minute, plus your phone company’s access charge.

TypeTalk Number

18001 0800 912 6971

Calls cost 7p per minute, plus your phone company’s access charge.

Security

ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we make undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the theatre. Many thanks for your cooperation.

Playhouse Theatre London Access Information

Booking Information

Access Booking Line: 0800 912 6971


Typetalk Number: 0800 912 6971


Playhouse Theatre Visual Story: A visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.

Please contact joshbrown@theambassadors.com
(Josh Brown, Customer Experience Manager) If you would like a copy of the visual story.

Venue Access Information

There are 3 steps in the foyer through the main doors - a ramp is available. As pictured below:

Ramp access at the Playhouse Theatre

The Box Office has a separate entrance to the right of the main doors. There are 4 steps to the Stalls. 28 steps to the Dress Circle and 82 steps to the Upper Circle. All staircases have handrails. There is hard flooring in the foyer for wheeled traffic. The Theatre opens 90 minutes before the performance start time. The auditorium opens 30 minutes before the performance start time.

*​Due to the unique nature of Fiddler on the Roof,it is best to call and discuss your requirements with the Access Line Team who can be reached on 0800 912 6971

If you are a wheelchair user, your carer/companion will be required to move your wheelchair up and down the ramps provided in the venue.

A ramp will be provided to cover the three steps in the venues Foyer in order to access the accessible toilet. There is an access toilet in the foyer, adapted for wheelchair use. Non-adapted toilets are in the Basement Bar. Dress Circle, and Upper Circle.

If your wheelchair space is located in C23-24 Stalls, you will be required to access the Stalls via an entrance in Craven Street.

A team member will assist you with this however, your carer/companion will be expected to move the wheelchair over the platform provided when using the entrance/ exit.

There are Bars in the Foyer, Basement, Dress Circle and Upper Circles.
Please contact The Playhouse directly for more information on accessible performances.

The venue can be reached on 0207 925 7730.

The Theatre has a ​Sennheiser MobileConnect​ sound amplification system in place.

Please ask a member of staff upon arrival for more information.

Guide dogs are permitted in the auditorium at the end of a row in the stalls.

Staff are happy to look after the dog during the performance.

Ambassadors Lounge

Add that VIP Experience to your visit by pre-booking a table in our new and exclusive Ambassador Lounge.
You will be greeted upon your arrival by a host who will escort you to your table, where you will receive:

Red Package £15
Entry to the ambassador lounge 1 1/2 hours before the performance & during the interval.
125ml glass of prosecco
Complimentary cloakroom
Savory nibbles.
Purple Package £25
Entry to the Ambassador lounge 1 1/2 hours before the performance and during the interval.
Half bottle of chilled champagne
A box of premium chocolates
A programme
Complimentary cloakroom
Savory nibbles

Ambassadors Lounge

Contact Details

Places are limited so please book early to secure your private space. For more information please contact:
Telephone: 020 7321 5300
EMAIL