Swansea Arena is a member of the Hynt National Access Scheme - an Arts Council of Wales initiative managed by Creu Cymru in partnership with Diverse Cymru. 

Wheelchair Accessibility

With step free walkways leading to our front entrance, and all areas inside our venue served by two lifts, Swansea Arena is fully accessible to all. There is level access throughout the Arena.  

A brand-new sloping walkway leads directly from the city centre across the new Copr Bay Bridge to the front entrance of the Arena. Further to this, a sloping walkway has been added from Oystermouth Road leading through the Coastal Park. A staircase and lift are located in the adjacent car park to provide easy access to the main entrance level.

Access Ambassadors

A dedicated Access Ambassador will be available at the entrance to answer any questions upon your arrival and help guide customers to the bars, food kiosks or to their ticketed area as needed. We have a dedicated Access Door (Door A at Coastal Park level) leading onto the main concourse, and our Access Ambassador will be waiting here to greet you at your visit.

For any show specific themes or effects that you’d like to be made aware of, please email our ticketing team on swanseaboxoffice@theambassadors.com and they will be happy to help!

Food & Drink

All sales points and kiosks have dropped counters for easy service, and our VIP Lounge also has step free access should you wish to upgrade your visit. Once launched, our at your seat ordering service will allow you to order food and drinks directly to your location within the auditorium through your smart phone to help customers avoid queues or crowded areas as required.

Accessible Seating

Accessible seating is available across our auditorium – with 8 fixed positions in the Rear Circle, and 10 in our Front Circle. Due to the flexible nature of the seating plan within our Stalls level – the number and location of wheelchair positions can vary dependant on the performance to ensure the best possible sightlines and access. Box Office staff will be able to talk you through your seating options if you wish to be located on this level. All wheelchair spaces have the option for a companion seat directly beside them. 

We also have dedicated seating available for visual impairments in the stalls and suitable seating for customers bringing a guide dog along with them. The auditorium also has seats within a dedicated area for captions and British Sign Language for shows offering these services.  These need to be booked via our Box Office team on swanseaboxoffice@theambassadors.com

Please note that assistance will be provided for patrons to vacate the building in case of evacuation.

Accessible Toilets and Changing Places Facility

Accessible toilets are available on each level inside the venue. 

Fully accessible toilets can be found on each level of the Arena and our brand-new Changing Spaces facility is located on the ground floor.

The 'Changing Places' toilet is located on the Main Level 2 Concourse at Coastal Park level within Swansea Arena. Full information and the features of the changing places facilities will be available very soon!

Family Friendly Facilities

There are baby change facilities available. Baby feed facilities are available upon request.

Breastfeeding mothers are very welcome – please ask if there is something you need to make your visit even more comfortable.

Assistance / Guide Dogs

Specially trained Assistance and Guide dogs are welcome in the Arena.

For guests who require their dog to be with them at all times, we kindly ask you to notify us of this at the time of booking so we can ensure you are seated in an appropriate location. For the welfare of the dogs, other customers and to maintain safe venue evacuation routes, dogs are only allowed within designated seating areas within the arena.

We would recommend that dogs are not taken inside the auditorium where possible and as such we are happy to look after your dog for you in a safe and secure environment. We have a designated area with water bowls and staff will take them outside for comfort breaks at regular intervals. Simply speak to a member of staff upon arrival and feel free to give us any specific instructions to ensure a happy experience for both you and your dog.

Please ensure that your dog is either identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork for them.

Access Performances

We have access performances across some shows here at Swansea Arena. For more information on the current access performances, please email us on swanseaboxoffice@theambassadors.com.

Mobile Connect

Our auditorium has been installed with a Mobile Connect system that will enhance the experience of visually impaired patrons or those who are hard of hearing.

The Mobile Connect system provides an amplified performance for those who need it via personal mobile phone or tablet. If you are not familiar with this service, here is some further information to assist you before arriving for a performance:

  • Anyone using this system will be able to hear a live feed of the performance on stage (with Audio Description if attending an Audio Described performance) through a headset or directly through their hearing aids from wherever they are sitting throughout the auditorium. If you are listening through hearing aids, please ensure these are Bluetooth compatible.
  • If you have either an iPhone/iPod/iPad or an android smartphone you can download the free Sennheiser Mobile Connect App from the app store through a WiFi connection (Downloading using your roaming data may incur extra data charges).
  • Bring your fully charged device with the latest version of the app installed and your own headphones to use in the venue. Alternatively, please ask a member of staff upon arrival if you wish to borrow a device or headphones.
  • Connect to the Mobile Connect WiFi once inside the auditorium on arrival and make sure that your data is switched off and your phone is on silent. For the best experience, you may wish to switch your device to airplane mode. The Mobile Connect App will still work under this function.

What We Can Offer

  • Familiarisation visits can be arranged
  • Supportive and friendly staff
  • Early entry into the auditorium may be possible to arrange
  • Families are urged to get in touch with us if they have specific requirements to help support their visit

With step free walkways leading to our front entrance, and all areas inside our venue served by two lifts, Swansea Arena is fully accessible to all.

For any Accessibility Requirements